Pre-packaging cancellations

You are entitled to cancel (either in whole or in part) any sale prior to packaging the products so sold.

Cancellations can be effected via The Lifestyle Cafe (at +27 21 556 9688) or online on your ‘my orders’ webpage (it being recorded that in the latter instance, the functionality for cancelling any sale will only be available for so long as you are entitled to cancel same).

If timeously cancelled as aforesaid, you will be fully refunded in respect of such cancelled sale (including delivery charges), without any administrative charges being payable; provided that, should a sale only be partially cancelled and delivery charges as re-calculated on the value of the revised order exceed the delivery charges as calculated on the original order, you shall be liable for the amount of such excess.

Defective / damaged products

  • Please note:the following will NOT be regarded as defects and will not entitle you to any repair, replacement or refund:
    • faults resulting from normal wear and tear;
    • encoding on DVD’s not being compliant with your zone (save where the encoding was incorrectly specified in the relevant product description).

Certain product types which have been opened

Once opened, the following types of products will not be accepted for a refund and will only be replaced with another copy of the same product: CDs, Videos, DVDs, audio tapes, computer software, games and printer consumables.

Please note that refunds will only be refunded into the party’s account that has paid for the product.